Privacy policy

Information you give us.

• Account registration: company name, contact name, email address, phone number, business address, industry and food type.
• Orders: billing and shipping addresses, order contents, purchase order references and delivery instructions. Payment card details are entered directly into our payment processor and are not stored by Point Five Packaging.
• Inquiry and quote forms: your name, company, email, phone, city and state, products of interest, food type and application, estimated volume and timeline. Machine and used equipment forms also accept file uploads, including photographs and specification documents.
• Service requests: equipment details, site information and the nature of the issue.
• Tax documentation: resale and exemption certificates you submit.
• Communications: the content of emails, calls and messages you send us.

Information collected automatically.

Device and browser information, including browser type and version, plug-ins, operating system and screen settings. IP address, approximate location derived from it, and time zone. Pages viewed, products viewed, links clicked, referring site and time spent. Cookie and similar identifiers.

• To review and approve account requests, and to verify that an applicant is a legitimate commercial buyer.
• To display pricing applicable to your account, process orders, arrange shipping and freight, and invoice you.
• To respond to quotes, inquiries, sample requests and service requests, and to route them to the sales representative for your territory.
• To provide customer support and manage your account.
• To send order, shipping, account and service communications.
• To send marketing communications where you have opted in, and to measure how they perform.
• To operate, secure, analyze and improve the website.
• To meet legal, tax, accounting and record keeping obligations, and to prevent fraud.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising beyond the advertising and analytics cookies described below, which you can control through our cookie banner.

We share information with service providers who help us run the website and the business. These include:

• Our ecommerce platform and payment processors, to run the store, your account and checkout.
• Shipping carriers and freight companies, to deliver your orders.
• Our customer relationship management and accounting systems, to manage your account and invoice orders.
• Website tools that power our forms, cookie consent and accessibility features.
• Analytics and advertising partners, including Google and Meta, to understand how our website is used and measure our advertising.

These providers may use your information only to provide services to us. We may also share information with professional advisors, and where required by law, in response to lawful requests, to protect our rights, or in connection with a sale or reorganization of the business.

We use cookies and similar technologies to operate the site, remember your session and cart, understand how the site is used, and measure advertising.

Our cookie banner lets you accept or decline non-essential cookies. Essential cookies, which keep you logged in and keep your cart working, cannot be turned off. You can also control cookies through your browser settings.

Where required by law, we treat a Global Privacy Control signal from your browser as a request to opt out of targeted advertising.

We send order, shipping, account and service messages as part of doing business with you. These are not marketing and you cannot unsubscribe from them while you have an active account or order.

Marketing emails are sent only where you have opted in. Every marketing email includes an unsubscribe link, and you can also opt out by contacting us.

Depending on where you live, you may have the right to request access to the personal information we hold about you, request that we correct it, request that we delete it, request a portable copy, and opt out of sale, sharing or targeted advertising. We will not discriminate against you for exercising these rights.

To make a request, contact us at info@p5pkg.com. We will verify your identity before acting and respond within the time required by applicable law.

An authorized agent may submit a request on your behalf with proof of authorization.

If we decline your request, you may appeal by writing to info@p5pkg.com with the subject line "Privacy Request Appeal."

We keep personal information for as long as needed for the purposes described in this policy, including to meet legal, tax and accounting obligations, and then delete it.

We use commercially reasonable physical, electronic and administrative safeguards to protect the information we collect, including encryption in transit and access controls on our systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Payment card information is handled by our payment processors and is not stored on our systems.

This website is intended for business use by adults. It is not directed to children, and we do not knowingly collect personal information from anyone under 18. If you believe a child has provided us information, contact us and we will delete it.

This policy covers only the Point Five Packaging website. We are not responsible for the privacy practices of sites you reach through links from ours. Review their policies before providing information.

We may disclose information where we believe in good faith that the law requires it, or where disclosure is necessary to protect our legal rights, our customers or the public.

We review our privacy practices from time to time and may update this policy. The date at the top of this page shows when it was last revised. Material changes will be noted on the website.