Parcel Delivery
Suitable for smaller consumable, accessory, and replacement-part orders. Tracking information is provided once the shipment has been collected by the carrier.
Shipping & Returns
Clear guidance for freight deliveries, parcel shipments, returns, damaged goods and order support—so you always know what to expect.
How Orders Are Shipped
Each shipment is reviewed based on product type, order volume, weight, dimensions, destination, and handling requirements. Smaller orders may ship by parcel carrier, while palletized consumables and machinery are typically delivered by freight.
LTL Freight
Palletized and higher-volume orders are shipped via freight carrier. Dock access, liftgate requirements, receiving hours, and appointment needs should be confirmed before dispatch.
Equipment Delivery
Machinery deliveries may require a scheduled appointment, suitable unloading equipment, clear site access, and coordination with the Point Five service or installation team.
Prepare Your Site Before Delivery
Freight deliveries should be inspected before the delivery receipt is signed. Visible damage, shortages, or handling concerns must be recorded at the time of delivery to support any subsequent carrier claim.
Delivery details to confirm
- Commercial delivery address and receiving hours
- Loading dock availability or liftgate requirement
- Forklift, pallet jack, or other unloading capability
- Delivery appointment, call-ahead, or limited-access requirements
Inspect before signing
- Confirm the number of pallets and cartons received
- Inspect wrapping, cartons, corners, and pallets for visible damage
- Record any visible damage or shortages on the delivery receipt
- Take clear photographs before unloading is completed
How to Submit a Return Request
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Contact the team
Contact the support team with your order or invoice number and a clear explanation of the return request.
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Share product details
Provide the SKU, quantity, current condition, and supporting photographs where relevant.
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Receive instructions
Do not dispatch the goods until you receive written approval, the correct return address, and any required authorization reference.
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Inspection and resolution
Following inspection, Point Five Packaging will confirm the approved credit, replacement, repair, or other appropriate resolution.
